Shipping & Returns

Last updated: February 10, 2026

🚚 Free Shipping on Complete Kits

All SunRay complete pump kits ship free to the continental United States.

Shipping Information

Free shipping on all complete kit orders within the continental US
Orders typically ship within 3-5 business days
Delivery time: 5-10 business days depending on location
All kits ship via freight/ground carrier with tracking
Hawaii, Alaska, and international shipping available — contact us for rates

What's in the Box

Every SunRay complete kit ships with everything you need:

SunRay Hybrid AC/DC solar pool pump
Solar panels (quantity varies by model: 2, 4, or 6 panels)
Panel mounting brackets
Breaker box
100' cable
Hybrid valves
Sweep elbows
Installation guide

Returns Policy

🏆 Zero Returns Since 2006

We're proud to say that not a single customer has ever returned a SunRay pump. We stand behind every product we sell.

If you receive a damaged or defective product, contact us immediately:

📞 (855) 372-8467 (Toll-Free)
📧 sales@sunrayus.com

We will work with you to resolve any issues. Damaged items must be reported within 48 hours of delivery with photos.

Order Issues

If your order arrives damaged during shipping, please:

Document the damage with photos before unpacking
Contact us within 48 hours at (855) 372-8467
We will arrange replacement or repair at no additional cost

Installation Support

Need help with installation? We've got you covered:

📺 Watch our installation video
📞 Call us for phone support during installation
🔧 We can help you find a local installer if needed